Terms and Conditions

• 1.1.1. Use of external apps, search engines, scraping tools, or automated applications that disrupt or damage the Website.
• 1.1.2. Using the Website for any illegal transactions or activities.
• 1.1.3. Impersonating any person or entity, or misrepresenting your relationship to mislead transactions.
• 1.1.4. Posting, promoting, or sharing prohibited content on any page of the Website.

• 1.2.1. Accurate Information: Provide and maintain accurate, current, and complete information. Misrepresentation may result in suspension or termination.
• 1.2.2. Account Security: You’re responsible for your credentials and all actions under your account. Notify us immediately of unauthorized use.
• 1.2.3. Non‑commercial Use: Website use is personal and non‑commercial unless you have express written consent from Ingcostore.com.
• 1.2.4. Respect for Others: Do not harass, harm, or infringe on the rights of other users or third parties.
• 1.2.5. Content Responsibility: You are responsible for content you post and grant Ingcostore.com the right to use it within the Website’s operations.

• Restrict, block, or terminate any user account for any reason.
• Monitor and oversee all activities, content, and materials on the Website.
• Investigate any breaches of these Terms and take actions as deemed appropriate.

Failure to comply may result in immediate suspension or termination of access and potential legal action.

Your account information (passwords, locations, payment details, and other personal data) is managed and processed by Shopify on behalf of Ingcostore.com under our Terms of Service and Privacy Policy (not Shopify’s).

By creating an account, you agree to provide necessary personal information. You may update, delete, or change your information and password at any time. You are responsible for breaches or damages resulting from unauthorized access to your account. For more on Shopify’s handling, see “Shopify Consumer Privacy Policy.”

Use strong passwords and enable two‑factor authentication if available to protect your personal information.

Prices are inclusive of applicable taxes and may change without prior notice. If an item has no stock, we may cancel any order with an inventory issue (even after confirmation or a shipping receipt). We will contact you in such case.

During promos, price adjustments happen at 12:00 AM. Prices may temporarily appear incorrect or unavailable while syncing to big sale price drops. We recommend waiting until 1:30 AM or later before placing orders.

• 6.1.1. Browse categories or use search to find items.
• 6.1.2. View product details (description, price, size, color, quantity).
• 6.1.3. Click “Add to Cart.” Continue shopping or view your cart.

• 6.2.1. Open the cart to edit quantities, remove items, or apply discount codes.
• 6.2.2. Click “Checkout” to start the purchase process.

• 6.3.1. Log in or create an account.
• 6.3.2. Provide accurate shipping details and choose a method.
• 6.3.3. Select cashless payment and enter details securely.

• 6.4.1. Ensure address, payment, items, and totals are correct.
• 6.4.2. Click “Submit Order” to finalize; you’ll see a confirmation page.

• 6.5.1. You’ll receive an email with an order reference number.
• 6.5.2. Your order is accepted once payment is processed and confirmed; you’ll receive shipment details.

• 6.6.1. Changes/cancellations may be limited once processed. Contact support.
• 6.6.2. We may reject orders due to availability or suspected fraud; you’ll be notified and refunded.

• 6.7.1. Orders depend on stock and current pricing. If unavailable, we’ll notify you with options (substitutions or cancellations).

• 7.1.1. An account is required to place an order.
• 7.1.2. You must be 18+ or have parent/guardian consent.

• 7.2.1. Orders depend on availability; we’ll inform you if out of stock or discontinued.
• 7.2.2. During campaigns/sales, quantities may be limited.
• 7.2.3. Some products may have per‑customer limits.

• 7.3.1. Provide correct and complete shipping and billing info.
• 7.3.2. Ensure payment is processed and confirmed. We may verify transactions. If payment is processed on your end but not reflected in our system, the order won’t be processed. We are not liable for delays in reflecting/crediting.

• 7.4.1. Orders are sent to the checkout address; ensure completeness/accuracy.
• 7.4.2. Deliveries are handled by our partner; timeframes are estimates and not guaranteed.

• 7.5.1. You’ll receive an email with order details; please confirm accuracy.
• 7.5.2. Changes/cancellations may not be possible after placing; contact support promptly.

• 7.6.1. Review the Return Policy; returns within the timeframe and original condition.
• 7.6.2. Follow instructions to ensure proper processing.

• 7.7.1. By ordering, you agree to the Terms and related ordering, payment, and returns policies.

Contact support ASAP to modify quantities or update shipping details. Changes can only be made before the order enters processing or shipping.

You can request a cancellation only if the order has not been processed or shipped. Options may be limited once processing begins.

We may refuse/cancel an order if:

• The order exceeds available stock levels.
• The order appears fraudulent or suspicious.

Inform us immediately of errors/discrepancies. We’ll make reasonable efforts to correct, but cannot guarantee changes once processing starts.

Track your order via your account or the tracking info in your confirmation email.

See our Refund and Exchange Policy for details.

Ensure all order details are accurate before finalizing. Ingcostore.com is not liable for errors resulting from incorrect information you provided.

Codes are valid for a limited period as specified. If a system error or incorrect details occur, we may replace the code at our discretion.

Codes are exclusive, must not be copied, sold, transferred, or shared. Each may have specific terms—please review them.

Enter the code during checkout. Codes can’t be applied retroactively or combined with other offers unless stated.

We may correct issues, including replacing codes or adjusting orders to reflect intended discounts. We’ll inform customers to ensure transparency.

Certain products/services may be excluded. See specific code terms for limitations.

Codes have no cash value and cannot be exchanged for cash or credit.

Using a code means you agree to all associated terms. Violation may invalidate the code and related discounts.

We may modify or terminate codes and related offers and will notify you through suitable channels.

Ingcoins Points System Policy
The Ingcoins Points System (the “Program”) is a customer loyalty program available exclusively through Ingco Concept physical stores (the “Stores”). The Program is distinct from, and not applicable to, purchases made on ingcostores.com, which maintains its own separate loyalty and rewards system with independent terms and conditions.

Ingcostores.com Loyalty Program
For customers transacting via ingcostores.com, a separate points program applies, with details on earning and redemption provided directly through the website.

By enrolling in, participating in, or otherwise making use of the Program, customers expressly acknowledge and agree to be bound by the terms and conditions set forth herein.

1. Eligibility and Enrollment
• The Program is open to duly registered customers of ingcostores.com.
• Enrollment is voluntary. By enrolling or earning points, customers are deemed to have read, understood, and accepted these Terms and Conditions.

2. Accrual of Points
• Points may be earned through the following qualifying activities:
– Account Registration: 2,800 Points
– Like on Facebook: 1,000 Points
– Share on Facebook: 1,000 Points
– Birthday Reward: 2,000 Points
– Purchases: 1 Point for every Philippine Peso (₱1.00) spent
• Points are credited only upon successful completion of the qualifying activity.
• ingcostores.com reserves the right to withhold, reverse, or cancel points in cases of returns, cancellations, fraudulent transactions, or other disqualifying circumstances.

3. Redemption of Points
• Points may be redeemed for discounts on ingcostores.com purchases at a fixed rate of 40 Points = ₱1.00.
• Points apply exclusively to ingcostores.com transactions and are not valid in physical stores or other platforms.
• Points are non-convertible to cash, non-transferable, and may not be exchanged for store credits, refunds, or benefits outside of the Program.
• ingcostores.com may impose minimum redemption requirements, limits, or other restrictions at its sole discretion.

4. Modification, Suspension, and Termination
• ingcostores.com reserves the right, at its sole discretion and without prior notice, to amend, suspend, or terminate the Program, including its structure, benefits, or terms.
• Continued participation constitutes acceptance of any revised terms.

5. Fraud, Abuse, and Disqualification
• Fraudulent, abusive, or manipulative conduct—including multiple account creation, false representation, or transaction manipulation—is strictly prohibited.
• Any suspected violation will be subject to investigation.
• Upon confirmation, ingcostores.com reserves the right to:
– Forfeit accumulated points and related benefits
– Suspend or permanently terminate participation in the Program
– Pursue legal remedies as applicable

6. Limitation of Liability
• ingcostores.com shall not be liable for technical errors, system malfunctions, or clerical inaccuracies related to point accrual, tracking, or redemption.
• All determinations made by ingcostores.com regarding allocations, redemptions, or account status shall be final, conclusive, and binding.

Ingcostore.com is not liable for delays, interruptions, or cancellations due to events beyond our control (natural disasters, government actions, strikes, technical failures). We may cancel orders, limit access, or delay services without notice. In compliance with Article 1174 of the Philippine Civil Code.

Orders may also be canceled if items are out of stock, system errors, or discrepancies in item details, images, or promotions occur. In these cases, we will automatically cancel and issue a full refund up to 15 working days.

We ship within the Philippines, including Metro Manila and provincial regions.

• 16.2.1. Metro Manila: typically 1–3 working days from order processing.
• 16.2.2. Provinces: generally 7–14 working days from order processing. Timeframes are estimates and may vary.

During peak seasons, deliveries may be delayed due to volume, limited service days, and logistical challenges. We appreciate your patience.

Delivery depends on availability. Despite efforts to keep stock updated, a product may become unavailable between updates.

Orders are processed during business hours. Orders outside these hours, weekends, or holidays are processed the next working day.

16.5.1. Cardholder requirements

• A valid government ID with photo and signature.

16.5.2. Authorized representative may accept with:

• Signed authorization letter from the cardholder,
• Copy of the cardholder’s valid ID (photo/signature),
• Copy of the representative’s valid ID (photo/signature).

Fees depend on delivery address and weight/dimensions. Total cost is shown at checkout.

Customers must provide accurate, complete shipping addresses. We aren’t liable for delays/issues from incorrect addresses.

• 16.8.1. If first delivery attempt fails (receiver absent), an additional fee may apply.
• 16.8.2. After three failed attempts, we may terminate the transaction and forfeit payments made.
• 16.8.3. Timeframes are estimates; we’ll notify you of delays when possible.
• 16.8.4. If you don’t receive your product by the projected date, notify us within 3 days; we’ll work to locate/deliver the package.
• 16.8.5. If unauthorized persons use your card, notify support immediately to hold processing; we won’t mark delivered until resolved.
• 16.9.6. If we don’t receive your notification within this period, you will be deemed to have received the product, subject to rights under Philippine law.

Same-Day Delivery Policy
Ingcostores.com is committed to delivering fast and efficient service through our Same-Day Delivery option. Please review the terms below:

1. Cut-Off Time
• Orders placed on or before 12:00 PM are eligible for same-day delivery.
• Orders received after 12:00 PM will be scheduled for the next available delivery date.

2. Delivery Schedule
• Same-day delivery orders will be served up until 11:59 PM of the same day.
• Dispatch schedules are arranged based on delivery location to ensure efficiency and proper route management.

3. Dispatch Times
• Deliveries within Metro Manila are dispatched at the following intervals:
– 8:00 AM | 12:00 PM | 5:00 PM
• Orders will be dispatched at the nearest available schedule after confirmation.

4. Service Coverage
• Same-day delivery is available exclusively within Metro Manila.
• Deliveries are fulfilled by the Ingcostores.com in-house courier team.
• Areas outside Metro Manila are not included in the same-day delivery service.

5. Conditions and Limitations
• Service is subject to availability within Metro Manila.
• Delivery timelines may be affected by factors beyond our control, including:
– Weather disturbances
– Road and traffic conditions
– Accessibility of delivery location
– Manpower availability
– Courier or third-party constraints

6. Important Reminders
• Ingcostores.com will exert best efforts to complete all same-day deliveries; however, delivery times are not guaranteed during unforeseen events.
• Customers will be notified of unavoidable delays.
• If no authorized recipient is available before or beyond standard office hours, customers must inform Ingcostores.com immediately to reschedule for the first dispatch the following day.
• Deliveries attempted beyond business hours will still be made. If unsuccessful due to unavailability of the customer or their representative:
– The order will be rescheduled to the next available dispatch.
– An additional handling fee may apply.
– Repeated failed delivery attempts may result in the account being tagged as high risk, potentially limiting future service eligibility.