Terms and Conditions on Shipping and Orders

At ingcostores.com, we aim to provide you with the highest quality products in pristine condition. Please take a moment to review our Shipping and Order terms:

1. Quality Control:
   All orders are carefully inspected and tested (if applicable) to assure their condition and functionality prior to shipment.
   

2. Sealed Items:
   Certain products come in factory-sealed packaging. These items are not opened or tested by IngcoStores.com, as we rely on the manufacturer’s own quality control procedures.
   

3. Damage During Transit:
   Although we pack all orders securely, damage may sometimes happen during delivery due to courier handling, which is beyond our control.

• If you observe damage upon delivery, please file a complaint directly with the delivery service immediately.

• We will cooperate and provide all necessary documents and information to aid in their investigation.
  

4. Incomplete, Incorrect, or Defective Item:
   If you receive an incomplete, incorrect, or defective item, please contact us immediately.

• We will open a proper investigation to resolve the issue.

• If the item is found to be wrong or faulty, you may be required to return it first.

• Once we have received and inspected the returned item, we will send a replacement promptly.
  

5. Special Delivery Arrangements:
   If your order weighs more than 50 kgs, contains chemicals or flammable materials, or falls under a specialized delivery criterion, we may need to arrange a special delivery.

• The delivery cost may vary depending on your location and the specific conditions of your order.

6. Non-Serviceable Locations:
   In rare cases where delivery to your address is unavailable through our affiliated couriers, we will organize a nearby store pickup for you.

• Our team will promptly notify you and provide all necessary details for convenient collection.
  

7. System or Shipping Fee Discrepancy:
   In some cases, due to technical issues or outdated pricing, the displayed shipping fee may be incorrect or unavailable at the time of order.

• If this occurs, IngcoStores.com reserves the right to cancel the order while we resolve the discrepancy or update our system.

• We will notify you promptly if your order is affected.
  

8. Cash on Delivery (COD) Orders:
   All COD orders will be verified first before we process and ship them.

• Our team may contact you to confirm your order and delivery details to avoid fraud and delivery issues.

• If we are unable to reach you or you do not respond to our verification, we reserve the right to cancel your COD order.