INGCO Stores – Shipping and Delivery Policy

INGCO Stores, operated by PARSELL COMPANY, provides nationwide delivery services within the Philippines.

We work with courier and logistics partners to ensure that your orders are delivered safely and efficiently.

1. Delivery Coverage

We currently cater to orders within the Philippines.

Nationwide shipping is available through our supported courier and logistics partners, including J&T Express and AP Cargo, depending on the product, destination, and shipment requirements.

2. Order Processing

Orders are processed after payment confirmation or successful payment authorization, as applicable.

Processing and dispatch schedules depend on:

• Product availability.

• Order volume.

• Payment verification.

• Delivery destination.

• Shipment size and weight.

3. Standard Delivery

Eligible orders may be shipped through J&T Express or other available courier services.

Delivery estimates depend on the customer's location and courier service coverage.

4. Next-Day Delivery

Next-day delivery or special delivery arrangements may be available for eligible Metro Manila orders.

Availability depends on order confirmation, stock availability, order weight, delivery address, and dispatch schedules.

Next-day delivery is not guaranteed for every order.

5. Heavy and Oversized Orders

Orders weighing more than 50 kg or requiring special handling may be classified as Special Orders.

• Freight arrangements may be handled through AP Cargo or another suitable logistics provider.

• Freight charges may be collected separately from the customer.

• Store Pickup may be selected at checkout when freight collection is required.

• A 30% down payment may be required to secure stock.

• The remaining 70% must be settled before dispatch.

Special shipping arrangements will be confirmed by our team.

6. Pre-Order Deliveries

Pre-order items have an estimated lead time of 21–30 business days from payment confirmation.

The estimated lead time is separate from the actual transit time required by the courier.

7. Shipping Fees

Shipping charges are calculated based on applicable courier rates, destination, shipment weight, dimensions, and delivery arrangements.

Any additional freight charges for special or oversized orders will be communicated before dispatch.

8. Delivery Delays

Delivery may be delayed due to:

• Severe weather conditions.

• Traffic and transportation disruptions.

• Courier operational issues.

• Natural disasters or other force majeure events.

• Incorrect or incomplete delivery information.

Our customer support team will assist with delivery-related inquiries.

9. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details and an active contact number.

Additional charges may apply for redelivery or address changes, where applicable.

10. Contact Information

For shipping and delivery assistance:

Email: inquiry@ingcostores.com
Mobile: +63 917 142 2652 / +63 917 628 7082

Support Hours: Monday–Saturday, 8:00 AM–5:00 PM

Warehouse: 6 Industry Road 1, Potrero, Malabon City, Metro Manila, Philippines

Thank you for choosing INGCO Stores!